Glow for FB is an app with only few options — to reduce complexity. If you should have specific questions, feel free to write a mail to firstname.lastname@example.org. We care!
Below you will find some frequently asked questions (FAQ) and the answers, that should help you troubleshooting Glow for FB.
If you're experiencing that Glow for FB does not succeed in logging in to your Facebook account, that is, if the menu icon stays grey, then be assured: We've already sent an update to the Mac AppStore team. However the update might take up to 4 weeks to be approved. If you do not want to wait that long, download the BETA version 1.0.5b here: Glow for FB (1.0.5b). This beta version should fix the misbehavior. The beta expires on May 1st.
The issue seems to affect all Facebook users that have secured browsing enabled in the account settings.
Glow for FB has been developed to reduce your Facebook checking cycle and increase your productivity while sitting in front of your Mac by notifying you if there are any news on your Facebook account.
In order to notify you about news on Facebook, Glow for FB needs to connect to your profile. Facebook provides an interface to enable third party applications (like Glow for FB) to communicate with and integrate into your social experience. The Glow Activator app on Facebook is the interface between Facebook and Glow for FB. Without installing the app, Glow for FB can not read from your notification data.
If you do not want Glow for FB to read from your Facebook profile, you can not use Glow for FB at the moment. Reading from your inbox, from your friend requests, or from your general notifications is not that dangerous. Glow for FB uses the „HTTP Secure“ protocol to transmit data securily from Facebook to your Mac.
Besides, Glow for FB does not collect any of your personal data. We don't make use of them and we never will. This is why Glow for FB is not for free. In order to prove that, you can use a firewall and monitor the network communication of Glow for FB. Glow for FB will only connect to the Facebook server and will never connect to any other server to store any data about you, period.
You can disable the sound in the settings by clicking on the Glow for FB icon in the menu bar.
Currently, only general Notifications (Likes, Comments, etc.) can be marked as read using the Facebook Application Programming Interface (API). That is, there is no possibility to mark a message or a friend request as read directly from Glow for FB. And that is why the 'Mark all as read' menu item only will show up if you currently have only new general Notification(s).
Integrating Growl (which has been part of the app during the Beta version) is not that easy: Apple's policies on how to build App Store applications constrain the possibilities to interact with other applications (i.e. Growl). But we are currently working on that!
Glow for FB is very simple and this is why it is that successful. We do not plan to add many other features in the future, but we do have a roadmap. Feel free to submit your ideas to email@example.com.
If you would like to help us translating our app, feel free to contact us: firstname.lastname@example.org.
Make sure the following requirements are met:
1. You have installed Mac OS Mountain (10.8). OS X 10.8 is installed if you the Notification Center in the upper right corner of your Mac.
2. Your internet connection is working properly.
3. You do not have running a firewall or if you do, you have allowed Glow for FB to connect to the internet (!).
4. You have permitted Glow for FB to read at least from one of (1) your general notifications, (2) your inbox or (3) your friend requests in the Facebook Authentication dialogue.
5. You have installed the latest version of Glow for FB. Check the Updates section in the Mac App Store.
6. You have properly bought Glow for FB in the App Store.
If Glow for FB won't shows up your notifications, just try to restart the app.
If all of these tips did not help, please contact email@example.com.